Contact Information

Royal Thread Customer Support

For questions about products, orders, delivery, cancellations, returns, refunds or privacy, contact:

Royal Thread
Email: Contact@Royalthread.com

Order enquiries

Please include your order number, the name used for the purchase and a brief description of your enquiry.

Do not send full payment card details, account passwords or unnecessary identity documents.

Cancellations and returns

To cancel an eligible order, send a clear statement of your decision by email. You do not need to wait for a reply to give notice of cancellation.

Contact us for the appropriate return instructions and address before posting goods. Your statutory rights are not conditional on obtaining return approval.

Complaints

Email your complaint with relevant order details and the outcome you are seeking. We will investigate and explain the proposed resolution.

This complaints process does not restrict your statutory rights or access to available external remedies.

Privacy enquiries

Use the same email address to request information about personal data or exercise your data protection rights.

Contact

Email Contact@Royalthread.com.