Returns and Refund Policy

This policy explains how cancellations, returns and refunds are handled by Royal Thread. It applies to consumer purchases and does not limit your statutory rights under applicable UK consumer law.

Cancelling your order

For most goods purchased online, you may cancel your purchase without giving a reason.

You must tell us that you wish to cancel within 14 days after the day you, or someone you nominate other than the carrier, receives the goods. Where goods from a single order arrive separately, the cancellation period normally runs from receipt of the last item.

To cancel, email Contact@Royalthread.com with a clear statement of your decision. Please include your name and order number so we can identify your purchase. No particular wording or form is required.

You may cancel before your order is dispatched. If it has already been dispatched, your cancellation rights still apply and you may need to return the goods.

Returning goods after cancellation

After notifying us of cancellation, you must send the goods back within 14 days.

Contact us for return instructions and the appropriate return address. This process helps us identify your return and does not make your statutory cancellation rights dependent on our approval.

Please package the goods securely and retain proof of posting. We recommend a tracked service where appropriate.

For a change-of-mind cancellation, you are responsible for the direct return postage cost, provided this responsibility was disclosed before you purchased. If it was not disclosed as required by law, we will bear that cost.

We do not charge a restocking fee for exercising your statutory cancellation rights.

Condition of returned goods

You may inspect goods as you would reasonably do in a shop.

We may reduce a cancellation refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where the law allows.

Please return accessories and original packaging where reasonably possible. Missing packaging, removed tags or signs of handling do not automatically remove your statutory cancellation rights.

Refunds following cancellation

For a cancellation of the whole order, we will refund the price paid for the goods and the cost of our least expensive standard delivery option.

If you chose a more expensive delivery service, we are not required to refund the additional cost above standard delivery.

We will make the refund without undue delay and within 14 days after receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where no goods were supplied, we will refund within 14 days of being informed of your cancellation.

Refunds will be made using the original payment method unless you expressly agree otherwise. We will not charge a refund processing fee.

Your payment provider may require additional time to display the refund in your account.

Faulty, damaged or incorrectly supplied goods

Goods must be of satisfactory quality, fit for purpose and as described.

If your goods are faulty, damaged on arrival or different from what you ordered, email Contact@Royalthread.com. Include your order number and a description of the issue. Photographs can help us assess the problem, but your rights are not conditional on providing photographs.

You generally have a short-term right to reject non-conforming goods within 30 days of delivery and receive a refund.

After that period, you may be entitled to a repair or replacement. If the remedy is impossible, unsuccessful or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or final rejection.

Where a fault appears within six months, it is generally presumed to have existed at delivery for repair and replacement claims, unless we establish otherwise or that presumption is incompatible with the goods or fault.

We will bear reasonable return costs for goods that do not conform to the contract. Contact us so we can arrange an appropriate return method.

These rights may continue beyond six months. This policy does not impose a six-month limit on statutory claims.

Exceptions to change-of-mind cancellation

Statutory cancellation exceptions may apply to goods made to your specifications or clearly personalised, goods liable to deteriorate rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

An item is not exempt merely because it is discounted, made after ordering or described as a “final sale”. Any exception must satisfy the applicable legal conditions.

Exceptions to change-of-mind cancellation do not remove your rights where goods are faulty, incorrectly supplied or not as described.

Exchanges

If you would like a different size, colour or item, contact us to discuss availability. Any exchange arrangement is separate from your statutory cancellation and faulty-goods rights.

Optional cancellation notice

You may send the following statement by email:

“To Royal Thread, Contact@Royalthread.com: I hereby give notice that I cancel my contract for the purchase of the following goods.”

Include the goods, order number, order date, delivery date, your name, address and the date of your notice. Use of this notice is optional.

Contact

For cancellations, returns and refunds, email Contact@Royalthread.com.