Shipping Policy

This policy explains delivery arrangements for orders placed with Royal Thread.

Delivery destinations

Available delivery destinations are shown during checkout. If your address is not supported, contact us before ordering.

Availability may depend on the product, destination and delivery service.

Processing and delivery information

Any applicable processing period and delivery estimate must be provided before purchase.

A processing period covers preparation before dispatch. A transit estimate covers the carrier’s delivery period. Public holidays, customs procedures and destination restrictions may affect delivery.

Unless a different period is agreed, goods must be delivered without undue delay and within 30 days of the contract.

Shipping charges

Applicable shipping charges are shown in GBP (£) before you submit your order.

Where a free-delivery promotion applies, its eligibility conditions will be displayed with the offer. No free-delivery threshold is promised unless expressly advertised.

Dispatch and tracking

Where tracking is available, tracking information will be provided after dispatch. Carrier tracking may take time to show its first update.

A tracking update does not override your rights if the goods have not actually been delivered.

Address accuracy

Check your delivery address carefully before ordering. If you notice an error, email Contact@Royalthread.com promptly.

We will take reasonable steps to assist, but an address change may no longer be possible after dispatch.

Any proposed charge for an additional service will be explained and agreed where required.

Delayed delivery

Contact us if an order has not arrived within the agreed period.

Where applicable, you may require delivery within an appropriate additional period. If we still fail to deliver, you may end the contract and receive a refund.

You may be entitled to end the contract immediately where we refuse delivery or where delivery by the agreed deadline was essential in the circumstances or was made essential before purchase.

Lost, damaged or missing parcels

If your parcel is lost, arrives damaged or is missing items, email Contact@Royalthread.com with your order number and a description of the issue.

We will investigate with the relevant provider and provide the remedy required by law. You are not required to resolve our carrier’s failure yourself.

Photographs and packaging can help an investigation where available, but statutory rights are not conditional on providing them.

Delivery responsibility

Goods remain at our risk until you or a person you nominate receives them, subject to the statutory exception for a carrier independently commissioned by you and not offered by us.

If you request delivery to a safe place or another recipient, we will consider the agreed instructions and applicable law when investigating a delivery issue.

International orders

Where international delivery is offered, available destinations and applicable shipping charges will be shown during checkout.

Any known arrangements concerning import charges must be explained before purchase. Charges imposed by destination authorities can depend on local law and the delivery arrangement.

International delivery does not remove mandatory consumer rights that apply to your purchase.

Returns

For cancellations and returns, please read our Returns and Refund Policy or contact us.

Contact

For delivery enquiries, email Contact@Royalthread.com.